1. How much does an exam cost?
The fees all depend on your coverage and the type of service provided. We take both medical (like when you go to your primary care doc) and vision insurance here. We can run the numbers for both types of insurance. Please let us know who you use for medical insurance (even if you think they won’t cover a visit), along with your specialist copay so we can give you a quote for that. Please let us know who you use for vision insurance and we can give you a quote for that too. If you don't have insurance, we do accept self pay. Just let us know.
2. What happens if I cancel/no show/ or don't keep the appointment?
Please give us at least a 24 hour notice if you need to change or cancel your appointment so we can make the spot available for people looking! A $50 fee will be charged to you if you do not keep the appointment or cancel without a 24 hour notice.
3.What are my benefits?
If you are concerned about getting an unexpected bill, please come knowing the details of your coverage. It is your responsibility to know the details of your coverage. We will review accepted medical and vision benefits with you at the time of your exam. Please also verify them, as sometimes there are discrepancies and we would hate for you to get a an unexpected bill. It is your responsibility to know the details of your coverage, deductibles, and copays. View a list of medical insurance and vision plan companies we work with below in question 7. Feel free to call us at 901-754-6020 or text us to consult with our insurance coordinator.
4. What do I need to bring?
Bring all your sunglasses, glasses and any contact lens boxes you may have. Bring a photo ID, any insurance card and a list of current medications.
5. How long does it take to get my contacts and glasses?
Contacts usually take 2-3 business days. Glasses are custom made for your eyes and usually take about 10 business days.
6. Will I be dilated?
We offer the option of examining the inside of your eyes without using blurring drops. OPTOS technology provides a picture of the back of yur eye that is saved in your electronic health record. This allows the doctor to review it with you from year to year for possible changes or eye health disorders. Additionally, OPTOS technology shortens the length of your visit by 20-30 minutes!
7. What vision plans do you accept?
We accept both medical and vision plans.
This information is subject to change. Plans often go by different names. If you don't see your plan on our list, please contact our insurance coordinator at 901-754-6020. You may call or send a text message to that number.
Insurances we accept:
- AETNA
- ALWAYS CARE
- AARP-EYEMED
- BLUE CROSS BLUE SHIELD
- CIGNA
- CIGNA VISION
- COMMUNITY EYE CARE
- COVENTRY-SOME PLANS
- COAST TO COAST
- DELTA VISION
- EYEMED-MOST PLANS
- FIRST LOOK VISION
- GUARDIAN VISION-SOME PLANS
- HEALTH CHOICE
- HEALTH COST SOLUTIONS
- HEALTH PARTNERS
- HEALTH LINK
- HUMANA HMO
- HUMANA VISION
- LUCENT
- MEDICARE (COVERS MEDICAL EYE EXAM. DOES NOT COVER ROUTINE EYE EXAM)
- METLIFE
- MULTIPLANS/PHCS
- PRINCIPAL-SOME PLANS
- SECURE HORIZONS
- TOTAL VISION
- UNITED HEALTH CARE
- UMR
- UNUM
- VISION SERVICE PLAN
- WELLNET
- VISION BLUE
8. How long will the visit take?
This depends on the type of visit scheduled. Our very thorough eye exam usually takes about an hour...sometimes longer if you choose to be dilated instead of using our OPTOS retinal imaging technology.
